Dandenong Taxi
Taxi Booking & Operations Digitisation for Dandenong Taxi
- Category Process Excellence
- Client Dandenong Taxi
- Start Date December 12, 2020
- Handover June 14, 2021
Client's Requirements
The client, an established taxi and cab service provider in Australia, was managing their entire operation manually or with inefficient tools. They needed a comprehensive solution to fully digitize their business operations, including cab bookings, driver management, backend processes, and reporting. Our objective was to build an end-to-end digital system to improve efficiency and service quality.
- + Manual booking process
- + Inefficient driver management
- + Lack of reporting tools
- + Scattered backend operations
BlueWills Approach
We took a holistic approach to digitizing the entire taxi business. Our primary goal was to automate the booking and management process while creating tools for drivers, backend teams, and management to ensure seamless operation.
By implementing a custom-built app for cab drivers and an online booking system for customers, we ensured real-time communication and management. The backend dashboards and reporting tools gave the client visibility into their operations like never before.
- + Cab booking automation
- + Driver app development
- + Backend management dashboards
- + Automated booking notifications
- + Real-time reporting tools
- + Comprehensive driver management
Project Roadmap
Deliverables
We delivered a fully digitized operational platform for the taxi business, which included mobile apps for drivers, a booking management system, and backend dashboards for the admin team. Our team of 10 developers and process experts worked collaboratively using agile methodologies to ensure smooth implementation.
The project concluded with the successful deployment of all modules. The quality checks and ongoing support ensured that the system ran smoothly, automating operations and significantly improving the client’s business efficiency.
Complete Digital Transformation for a Taxi Business
We digitized the entire operation from booking to backend management, resulting in a more efficient and seamless taxi service experience for both drivers and customers.
The implementation of real-time features like booking updates and driver management apps enhanced the client’s control over their operations and allowed for better customer service.
Important Note:
The images displayed on this page are for demonstration purposes and may differ from the latest product or platform features. Due to privacy agreements, sensitive content restrictions, and evolving client relationships, we may use publicly available or representative images. In some cases, our involvement was through an intermediary agency, meaning the client may not have interacted with us directly. Additionally, platform designs may have changed over time due to vendor transitions. We strive to maintain accuracy while respecting confidentiality and project constraints.
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